Lodging Guest Directory Binder - Guest Responsibilities | Lajes Force Support

In order to ensure the comfort and safety of all our guests, we ask that you please abide by the following guidelines:   All guests must be registered at the Reception Desk. Registered guest and/or sponsor is responsible for guest conduct. Keep any aud...

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Lodging Guest Directory Binder - Guest Responsibilities

In order to ensure the comfort and safety of all our guests, we ask that you please abide by the following guidelines:

 

  • All guests must be registered at the Reception Desk.
  • Registered guest and/or sponsor is responsible for guest conduct.
  • Keep any audio equipment to reasonable decibel levels.
  • Weapons and ammunition are prohibited.
  • To conserve energy, please turn off television and light when room is unoccupied.
  • Pets are not allowed in guest rooms or on the premises, including being left in vehicles. Anyone found keeping pets in their room, may be asked to immediately vacate quarters and may be charged up to a $150.00 fee, based on expenses incurred with sanitizing/cleaning. We appreciate your cooperation in helping us to maintain our excellent quarters.
  • Smoking is prohibited in all lodging facilities. A cleaning fee will be assessed up to $150.00 fee in indication of smoking is discovered.
  • Please do not display “Do Not Disturb” sign in unoccupied rooms. To ensure health and safety standards are being maintained, housekeeping staff must have access to rooms.
  • Cooking is only permitted in rooms with cooking appliances. Use of hot plates is strictly prohibited.
  • Do not store flammable liquids in your room.
  • All pots, pans, dishes, kitchen utensils, appliances to include microwave, toaster, refrigerator, dishwasher, cook-top and oven must be kept clean during your stay.
  • Personal clothing should be stored neatly, housekeeping staff are not permitted to handle guest’s personal items.
  • Report any maintenance problems during normal duty hours to the housekeeping staff. After normal duty hours, report to the Lodging Reception Desk.
  • If you rearrange furniture, please ensure it is restored to its original position.

 

 

Housekeeping Service

  • Housekeeping service is provided daily from 0800 to 1630. If a “DO NOT DISTURB” sign is on the door, the housekeeping staff will return after 1300. If the sign still displayed, no service will be provided. However, your room will be skipped up to three days. Guests must allow housekeeping staff access to their rooms on the fourth day. DO NOT DISTURB” signs must be removed by 0900 AM to receive room service on weekends or holidays.
  • Please do not display your ‘DO NOT DISTURB” sign if your room is unoccupied.
  • Complete cleaning service will consist primarily of towel, washcloth and soap replacement, emptying trash, making beds, wiping countertops and bathroom areas, dusting furniture and fixtures, as well as weekly linen replacement and through cleaning. Floors/carpet are mopped/vacuumed daily or as needed. If you wish to have your towels replaced, please place them on the bathroom floor.
  • A blanket is provided in each room closet. Please feel free to ask your housekeeper for extra linens and amenities if needed.
  • Bed linens are changed weekly and upon check-out. Clean towels and washcloths are exchanged daily on a one for one basis.
  • Two coffee packets (one regular and one decaffeinated) area provided per day. Additional will be provided upon request.
  • Housekeeping staff are trained for do not touch personal items. Guests can help our housekeeping staff by placing clothing in closets and drawers.
  • Last call for housekeeping service is at 1500. Our housekeeping staff is ready and willing to make your stay at the Mid-Atlantic Lodge a most memorable one. If you need cleaning services assistance, please do not hesitate to contact our Front Desk by pressing “0” from your phone.
  • Please take a moment and fill out the Customer Comment card found in the display on the top of your reading desk. Your comfort is our first priority.

 

GUEST SERVICES

 

Mail Delivery

To receive mail, guests may set up a general delivery address by contacting the post office at 535-1203. Mail can be dropped off at the post office. We are not authorized to receive personal mail.

 

Payment Procedures

Mid-Atlantic Lodge provides express check-out of payment for all Distinguished Visitors (DV) and air crew members. Express checkout is provided to all DV Business Suites. All remaining guests must provide a valid credit card and government identification card for verification purposes at time of check-in. Guest who does not have a valid credit card must pay in advance at check-in with cash or check. Those guests staying less than 15 days and paying with credit card can have their credit card charged at the check-in or wait until checkout to have their lodging charges billed. All long-term lodging guests (staying over 15 days), whether paying by credit card, cash, or check, will return to the front desk at 15-day intervals to verify and pay their bill or pay in advance for next 15 days. All space available guests, regardless of method of payment, will pay for their stay in advance at check-in. All guests checking in will sign the guest registration form that advises them lodging is authorized to apply any unpaid charges to their credit card.

 

Refunds

If for any reason your check-out early and have a refund due, it will be paid in cash if the advance payment received was in cash or check. If advance payment was made with a credit card, payment will be credited back in to your credit card.

 

Reservations

Should you required assistance on reservations at the Mid-Atlantic Lodge, please contact our Reception Desk by dialing “0”.

Room Rates

Current room rates are as follow:

VQ                $70.00

DVQ             $79.00

Space Available Guests

Room reservations for Priority 2 guests (space available) will be accepted and confirmed up to 120 days based on projected occupancy, except in times of contingency, emergency, or when the installation commander determines higher priorities exist.

Wireless Internet

We provide in-room wireless internet service in all facilities for your use and comfort at no charge. Instructions are available in your room. For assistance please call Reception Desk.

Wake-up Service

All rooms are equipped with an alarm clock/radio. Guests may also be able to schedule a wake-up call with the Reception Desk. Please dial “0” for assistance. If you wish to set up your own wakeup call, please dial “81” from your phone and follow the instructions.

Zulu Time

Zulu time is one hour ahead of Lajes local time except during Daylight Savings when they are synonymous.

Amenities

Mid-Atlantic Lodge provides all guests with customized amenities (shampoo, facial and deodorant soap) for your first night stay. If any of these items are not available, please contact the front desk by dialing “0”.

Business Center

Free wireless internet, printing and scanning services are available at the Business Center, copying and DSN fax services are available at the Reception Desk, located in Building T-122. Please contact the front desk by dialing “0” for additional information.

Check-in and Check-out time

Check-in time is 1400, however, guest may check-in at any time if rooms are available. Check-out time is 1100. Return all room keys to Reception Desk. Quiet hours are observed, 24 hours for air crew quarters and from 2000 to 0600 for all other remaining quarters. Should you require a late check out, please contact the Reception Desk by dialing “0”. Please be aware that it may generate another`s day charge.

Conference Rooms

Conference rooms are available in buildings T-122, T-164. No fee is required. Please contact the Reception Desk for information and access.

Fax Service

Official fax services to DSN numbers are available for official government business at the Reception Desk. Commercial fax service is also provided at a small fee.

DSN Fax from CONUS is 535-3790

DSN Fax from EUROPE is 535-3790

Commercial fax number from CONUS is 011-351-295-573-790

Commercial fax number from OCONUS (MAINLAND EUROPE is 00-351-295-573-790

 

Fitness Rooms

Fitness rooms are available in one VQ building (T-164) first floor. Fitness room is equipped with one Treadmill, one Cross-Trainer and one Stair-Climber. Guests under 18 years old of age must be accompanied by an adult.

Front Desk

Our Reception Desk is open 24 hours, seven days a week.

Sundry Items

The Mid-Atlantic Sundry Items Shop is located at the Reception Desk and is open 24/7. Beverages, snacks, sundry and frozen items are available for your convenience.

Ice Machines

Ice machines are available and located on the first floor of all lodging facilities.

Laundry/Dry Cleaning

Your lodging facility is equipped with washers and dryers for your use at no cost. Management is not responsible for articles of clothing left unattended. Please report inoperative equipment to the Reception Desk. For dry cleaning services please contact base laundry facility at 535-3630.

Lost and Found

Personal items left in rooms are turned in to Lost and Found. Please call the Reception Desk to retrieve lost items. ID cards and line badges are immediately turned in to the Security Forces. Food items left behind in rooms will be disposed of immediately.

Message Service

Emergency messages will be delivered to you by lodging personnel. Routine messages can be taken through our voicemail system. To check voice mail, please dial 43 and follow instructions.

 

REVISED MARCH 2019

 

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