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In order to ensure the comfort and safety of all our guests, we ask that you please abide by the following guidelines:
To receive mail, guests may set up a general delivery address by contacting the post office at 535-1203. Mail can be dropped off at the post office. We are not authorized to receive personal mail.
Mid-Atlantic Lodge provides express check-out of payment for all Distinguished Visitors (DV) and air crew members. Express checkout is provided to all DV Business Suites. All remaining guests must provide a valid credit card and government identification card for verification purposes at time of check-in. Guest who does not have a valid credit card must pay in advance at check-in with cash or check. Those guests staying less than 15 days and paying with credit card can have their credit card charged at the check-in or wait until checkout to have their lodging charges billed. All long-term lodging guests (staying over 15 days), whether paying by credit card, cash, or check, will return to the front desk at 15-day intervals to verify and pay their bill or pay in advance for next 15 days. All space available guests, regardless of method of payment, will pay for their stay in advance at check-in. All guests checking in will sign the guest registration form that advises them lodging is authorized to apply any unpaid charges to their credit card.
If for any reason your check-out early and have a refund due, it will be paid in cash if the advance payment received was in cash or check. If advance payment was made with a credit card, payment will be credited back in to your credit card.
Should you required assistance on reservations at the Mid-Atlantic Lodge, please contact our Reception Desk by dialing “0”.
Current room rates are as follow:
Space Available Guests
Room reservations for Priority 2 guests (space available) will be accepted and confirmed up to 120 days based on projected occupancy, except in times of contingency, emergency, or when the installation commander determines higher priorities exist.
We provide in-room wireless internet service in all facilities for your use and comfort at no charge. Instructions are available in your room. For assistance please call Reception Desk.
All rooms are equipped with an alarm clock/radio. Guests may also be able to schedule a wake-up call with the Reception Desk. Please dial “0” for assistance. If you wish to set up your own wakeup call, please dial “81” from your phone and follow the instructions.
Zulu time is one hour ahead of Lajes local time except during Daylight Savings when they are synonymous.
Mid-Atlantic Lodge provides all guests with customized amenities (shampoo, facial and deodorant soap) for your first night stay. If any of these items are not available, please contact the front desk by dialing “0”.
Free wireless internet, printing and scanning services are available at the Business Center, copying and DSN fax services are available at the Reception Desk, located in Building T-122. Please contact the front desk by dialing “0” for additional information.
Check-in and Check-out time
Check-in time is 1400, however, guest may check-in at any time if rooms are available. Check-out time is 1100. Return all room keys to Reception Desk. Quiet hours are observed, 24 hours for air crew quarters and from 2000 to 0600 for all other remaining quarters. Should you require a late check out, please contact the Reception Desk by dialing “0”. Please be aware that it may generate another`s day charge.
Conference rooms are available in buildings T-122, T-164. No fee is required. Please contact the Reception Desk for information and access.
Official fax services to DSN numbers are available for official government business at the Reception Desk. Commercial fax service is also provided at a small fee.
DSN Fax from CONUS is 535-3790
DSN Fax from EUROPE is 535-3790
Commercial fax number from CONUS is 011-351-295-573-790
Commercial fax number from OCONUS (EUROPE is 00-351-295-573-790)
Fitness rooms are available in one VQ building (T-164) first floor. Fitness room is equipped with one Treadmill, one Cross-Trainer and one Stair-Climber. Guests under 18 years old of age must be accompanied by an adult.
Our Reception Desk is open 24 hours, seven days a week.
The Mid-Atlantic Sundry Items Shop is located at the Reception Desk and is open 24/7. Beverages, snacks, sundry and frozen items are available for your convenience.
Ice machines are available and located on the first floor of all lodging facilities.
Your lodging facility is equipped with washers and dryers for your use at no cost. Management is not responsible for articles of clothing left unattended. Please report inoperative equipment to the Reception Desk. For dry cleaning services please contact base laundry facility at 535-3630.
Lost and Found
Personal items left in rooms are turned in to Lost and Found. Please call the Reception Desk to retrieve lost items. ID cards and line badges are immediately turned in to the Security Forces. Food items left behind in rooms will be disposed of immediately.
Emergency messages will be delivered to you by lodging personnel. Routine messages can be taken through our voicemail system. To check voice mail, please dial 43 and follow instructions.
REVISED MARCH 2019