Current measures in place to reduce transmission of COVID-19 will remain in place.  These measures include mandatory use of cloth face coverings at the Top of the Rock Commons, BX, Commissary, Barber Shop, any customer service areas, and whenever you cannot maintain 6 feet (2 meters) separation from another individual; frequent hand washing or use of hand sanitizer; frequent disinfecting of surfaces and common areas; and physical distancing to the maximum extent possible. 

For the most up-to-date information on confirmed cases in the Azores, Portugal visit the Regional Government of the Azores website.

The World Health Organization also keeps a running tally on confirmed cases across the world.

Face coverings are mandatory for all CUSTOMERS when using the following services at Lajes Field until further notice: Top of the Rock Commons, Commissary, AAFES, Barber Shop, Lodging, Post Office, Pass and ID, Laundry, MPF, Finance, and Medical Aid Station.

Employees will wear face coverings when directly assisting customers or working in the customer service area when customers are present or when workers cannot maintain a physical distance of 6 feet (2 meters) from other workers.

Arriving transient personnel are being restricted to Lajes Field for the duration of their stay and are being housed in our lodging or contingency dorms.

All personnel who have travelled or are in ROM are not allowed in the Event Room area of the Top of the Rock Commons reserved for personnel assigned to Lajes Field for 6+ days, local nationals and PoAF. 

- All personnel must arrive with a negative RT-PCR no more than 72 hours prior to arrival (even personnel who are fully vaccinated)

-  All personnel are required to take a second RT-PCR COVID-19 test six days from the date of the initial test and a third test on the 12th day. Upon negative results of the six day test, the member may move out of ROM status (Fully vaccinated personnel are exempt from ROM)

-  Masks are still required in any indoor or outdoor common area/shared workspace (see paragraph 4 for exceptions)

 

In our effort to further support the community, the 86th MDG Disaster Mental Health Team stood up a COVID-19 Stress Line M-F from 1000-1400.

Please be sure to read this message in its entirety for complete information about this service:

Individuals can call the Stress Phone Line to discuss stress reactions directly associated with COVID-19 and the current situation. Topics might include health anxiety, stressors of isolation/lockdown, and ways to cope with restriction of activities.

When you call this line members of our Stress Response Team will provide solution-focused recommendations that can help you and your family during this unique and stressful time.

The Stress Phone Line IS NOT:

A mental health crisis line. If you are having thoughts of harming yourself or others, please do one of the following:

Contact your squadron leadership

Call 112 and/or report to Landstuhl Region Medical Center (LRMC) Emergency Department

Call the Mental Health Clinic at 06371-46-2390 (Comm) and 479-2390 (DSN)

Present to the Ramstein Mental Health Clinic for walk-in M-F from 0730-1600 (Active Duty only). After business hours present to LRMC Emergency Department.

The National Suicide Prevention Hotline at 1-800-273-8255 extension 1

An appointment phone line for the Mental Health Clinic or a method to contact a mental health provider. Please call 479-2390 or 06371-46-2390 to contact the Mental Health Clinic

A tele-mental health therapy phone line. Mental health services are not provided with this phone line.

Nurse advice line.

A domestic violence crisis line. If you are a victim of domestic abuse, please do one of the following:

Call the Family Advocacy Program at 06371-46-2370 M-F from 0730-1630
Call Domestic Abuse Victim Advocate (DAVA) at 0173-628-4624 (24/7 Cell)
Call 112

To use this service, please call one of the following numbers between 1000-1400 M-F to speak with a member of our team.

06371-47-9001 Option #3
480-9001 Option #3

 

MENTAL HEALTH RESOURCES

What mental health clinicians can do about the coronavirus: 

https://simpleandpractical.com/coronavirus/

Parent/Caregiver Guide to Helping Families Cope with the Coronavirus Disease: 

https://www.nctsn.org/sites/default/files/resources/fact-sheet/outbreak_factsheet_1.pdf

Mental Health Considerations during COVID-19 Outbreak, by the WHO:  

https://www.who.int/docs/default-source/coronaviruse/mental-health-considerations.pdf?sfvrsn=6d3578af_2

1. Psychological effects of quarantine

2. Strategies for Managing COVID-19 Stress and Anxiety

 

Monday to Friday 0800-1700

Customers must wear a face covering

BY APPOINTMENT ONLY 535-2666

If you have an emergency work order requirement please contact DSN 535-3335 and from off base +351 295 57 3335. 

Monday to Friday 0800-1700.

BY APPOINTMENT ONLY 535-4173 / lajeshousing@gmail.com 

Click here for UH Inbound and Outbound Procedures. 

 

Please send any issues to MSgt Newman and he will send to appropriate channels. Alexander.Newman@us.af.mil ; DSN: 535-1407

During the current COVID-19 pandemic 65 LRS wants to continue to meet all customer demands with the highest quality service; however, some restrictions apply in order to comply with current health protection guidance.

65 LRS would like to inform the following:

- Fuels Operations continue to be 24/7 (DSN 535-4218); email Fuels.Service.Center@us.af.mil 

- Traffic Management Office -- Passenger & Personal Property customer service Monday – Friday hours 0800 - 1700 by appointment only (DSN 535-3442 / 5168, e-mail 65LRS.TMO.TMOPassengerTravel@us.af.mil / ana.lemos.pt@us.af.mil / [andrew.barter@us.af.mil]andrew.barter@us.af.mil);

- Traffic Management Office -- Cargo customer service Monday – Friday 0800 –1200 & 1300 - 1700 (DSN 535-2202 / 2201 / 3376, email:  carlos.medeiros.1.pt@us.af.mil / luis.sousa.pt@us.af.mil);

- Customs Clearance & Vehicle Processing Center customer service Monday to Friday 1300 – 1600 by appointment only (DSN 535-3317, e-mail 65LRS.LGRDDC.VPC@us.af.mil / paulo.sousa.pt@us.af.mil);

- POV turn ins/pick-ups Mondays and Tuesdays 1300 – 1600 by appointment only (DSN 535-3317, e-mail 65LRS.LGRDDC.VPC@us.af.mil / paulo.sousa.pt@us.af.mil);

- Materiel Management (aka Supply) customer service hours are Monday – Friday 0800 – 1700 (DSN 535-3270 / 4243, email 65LRS.CustomerService.org@us.af.mil);

- Vehicle Maintenance customer service hours are Monday – Friday 0800-1600 by appointment only (DSN 535-3840, after hours/emergencies contact on-call cellphone: 960-220-334).

Customers are encouraged to contact these sections by telephone and email as much as possible.  For situations that require your physical presence, please bring your mask or you will be turned away!

LODGING RECEPTION T-121
Daily 24x7
DSN 535-5178
Guests will wear a face covering when out of their room.  If a housekeeper needs to service the room, we request the guest put on the facemask.  Guests are required to maintain social distancing at check in/check out.  Guests should be prepared with ID and Credit Card to expedite service. For large groups, Lodging will coordinate with Group POC to receive all credit card information and will have keys ready to expedite check-in of the group. Guests may NOT have social gatherings in common areas; Lobby, conference room, day rooms, etc.!

 

TOP OF THE ROCK COMMONS - FOOD SERVICE

Hours: 0900-2000  

DSN 535-4992

Click here for our MENU

Pre-Order and Pay by Phone in order to use the “Pickup Line” or Place your Order at TORC using the “Ordering Line”.

You can TAKE OUT or DINE IN with the following rules:  

The only entrance to the building is the double door on the right side facing the parking lot. Hand sanitizer is available and mandatory for personal as they enter the facility. All customers need to follow social distancing of 6 feet by adhering to the signs on the floor.  All payments will be by credit/debit card and cash. Guests will wear facemasks when ordering and will remove them only when eating.

All personnel who have travelled or are in ROM are not allowed in the Event Room area of the TORC. This area is reserved for personnel assigned to Lajes Field for 6+ days, local nationals and PoAF. 

Use only tables with a green card facing up and flip to red when selecting a table. After ordering customers should wait until their number is called before going to the counter. Condiments are behind the counter and are provided upon request. Customers may not move tables and chairs.  TORC uses disposable utensils, cups and plates for every customer. When finished, dispose all products in the container provided and leave the tray next to it.  One person is designated to disinfect tables after each customer during all operating hours.

TRAVEL AGENT T-121
Mondays 1000-1300 - Wednesdays 
Top of the Rock Commons T-121

LAUNDRY T-207
Monday - Friday 1000-1800
DSN 535-3630
We will serve one customer at a time.  If there is more than one customer, the other customer will have to wait in the lobby area.  Credit/debit card and contactless Apple Pay only - no cash.

AIRMAN & FAMILY READINESS T-112

Monday to Friday 0800-1200 and 1300-1700

BY APPOINTMENT ONLY 535-4138

Appointments are required for service, even if it is just to pick-up or return household dish kits.

RESOURCE MANAGEMENT T-112
Monday to Friday: 0800-1700
BY APPOINTMENT ONLY 535-2351
Establish contact by email or phone.

MARKETING T-121
Monday to Friday: 0800-1600
DSN 535-6105
For U.S. License Plate orders, be sure that the registration document is in-hand prior to contacting Marketing. Order your plates at the Top of the Rock Commons. You can pay at any register and pickup at room 217. Click here for more information about the options and costs.  

MILITARY PERSONNEL SECTION T-615
Monday to Friday: 0800-1700
BY APPOINTMENT ONLY 535-4212 / 65fsf.fsmpmps@us.af.mil
We are giving priority to in and out processing appointments and CAC card issues. The Squadron/flight must scan in member’s in-processing package and send to the MPS via email.  The window will stay closed! 

MILITARY AND FAMILY LIFE COUNSELOR (MFLC) 
Video and Telephone Counseling Now Available. 
DSN 535-4213  Commercial +351-925-717-854 (M-F, 0800-2000) 

For aditional info on MFLC program click here

For aditional Crisis Support Resources click here. 

Military and Family Life Counseling Program click here.

https://www.militaryonesource.mil/health-wellness/recommended-wellness-apps/

https://www.militaryonesource.mil/confidential-help/

POST OFFICE T-324

Official Mail Center (Monday – Friday): 10 a.m. – 2 p.m.

Goal/Family Days (Parcel Pick-Up Only): 10 a.m. – 1 p.m.

Tue-Thu: 10 a.m. - 5 p.m.

Fri: 10 a.m. - 1 p.m.

Finance Window: 10 a.m. - 1 p.m./2 p.m. - 5 p.m.

Mon/Wed/Sat/Sun - Closed
US Holidays - Closed

DSN 535-1203
Customers are required to face coverings in the Post Office.

 

EDUCATION CENTER T-112

Education Services

Education Services

BY APPOINTMENT ONLY

535-1115

Education Advisor

535-2886 or e-mail randy.phillips.3.ctr@us.af.mil

 

National Test Center and University of Maryland Global Campus (UMCG)  Lajes Office

Bldg. T-146, 2^nd floor

535-4187 or e-mail scott.erwin@umcg.edu

BY APPOINTMENT ONLY

DSN: 535-4187 or e-mail scott.erwin@umgc.edu

The current UMGC class schedule can be found at: http://webapps.umuc.edu/soc/europe.cfm   

COVID-19 Fitness Talking Points 21 May 2020

Suspension of Official FA in Response to COVID-19 21 May 2020

If Airmen are unable to complete their Fitness Assessment due to the COVID-19 restrictions, the unit Commander may place the member in a Composite Exemption following the guidance above.

If the Airmen's previous Fitness Assessment was a failure, the unit must submit an Exception to Policy (ETP) request signed by a Wing Commander or equivalent in order for the Airmen to be eligible for promotion.

POC for this message is AFPC Special Programs Section, AFPC/DP3SA, DSN 665-5973, Commercial 210-565-5973.

POC at Lajes Field is Agostinho “Gus” Silva at 535-6179 or agostinho.silva.pt@us.af.mil

 

CIVILIAN PERSONNEL SECTION T-112

Monday to Friday: 0800-1700 - Establish contact by email or phone call

BY APPOINTMENT ONLY 535-5137

Please e-mail your CPS representative at the following:
Civilian Personnel Officer Michelle Hoeschen michelle.hoeschen.1@us.af.mil
Employee Management Relations Carla Leal Carla.leal.pt@us.af.mil 
Personnel Specialist Catia Relvas catia_cristina.relvas.pt@us.af.mil 
Personnel Specialist Miguel Janeiro nuno.janeiro.pt@us.af.mil 

PORTUGUESE SOCIAL SECURITY

EXCEPTIONAL MEASURES WITHIN THE AMBIT OF THE COVID-19 CRISIS

For any 765 FSF questions or support, please call Mr. Dan Becker at 967-679-699 or e-mail daniel.becker.10@us.af.mil

Face coverings are mandatory for all CUSTOMERS. Employees will wear face coverings when directly assisting customers or working in the customer service area when customers are present or when workers cannot maintain a physical distance of 6 feet (2 meters) from other workers.

 

COMMISSARY T-326

Tuesday to Saturday 1000-1830. Closed Sunday and Monday.

For customer assistance: 535-6124 or 535-3515

 

AAFES T-320

Monday to Friday 1100-1800. Closed Saturday & Sunday.

535-5120

 

BARBERSHOP T-333
Monday to Friday: 0900-1300 and 1400-1800
New procedures you can expect to see:
- The use of masks/face coverings for all patrons is required.
- Physical distancing, do not sit in groups, do not conglomerate outside the barbershop  (Bench outside barbershop is for one person only) .  
- No other patrons are authorized inside the barbershop other than the customer and the barber. 
- The barber may ask for you to wash your hands or use hand sanitizer
- Credit card use is CURRENTLY NOT available ONLY CASH
Please give the barber ample time to clean in between customers, please be patient and wait for barber to call you in.
Since space is limited consider returning at a later time or wait outside the facility.

DRESS & APPEARANCE POLICY

 

 

By appointment only. Monday to Friday 0830 – 1600

 

Please call, 535-3358 or 918749262,

or contact DLA Area Manager Mr. Goldsack MOBILE: (44) 7444-724110.

 

 

Customers must wear a face covering. All customers will wear face coverings when coming into the DLA installation to unload/load and when workers cannot maintain a physical distance of 6 feet from other workers.

 

Monday, Tuesday, and Thursday = 0900 - 1500 (closed for lunch at 1200-1315)
Wednesday = Closed
Friday = 0900-1200

The 765 CPTF Finance office is excited to announce the launch of the Air Force Comptroller Services Portal (CSP) https://usaf.dps.mil/teams/SAFFMCSP/portal/SitePages/Home.aspx.

The CSP enables Airmen to submit customer service requests related to Military Pay, Civilian Pay, and Travel Pay, through a simple online process. The site is secure and fully protects Personally Identifiable Information (PII). CSP does not require VPN access but does require a CAC reader when using a personal computer. Members will be prompted to review their user profile and make any necessary updates (2-3 minute process) before submitting their initial request.

The CSP allows customers to submit, review, and track their requests anytime, anywhere.  Email notifications alert the customer anytime changes are made. As the CSP continues to grow, you will also have access to regulations, announcements, knowledge articles, calendars, and other useful links to assist you in all things FM.

We are looking forward to the exciting and positive change this new service will provide.

If you experience any difficulty using the site, please contact us at (314) 535-2427.  Our technicians will be happy to assist in submitting your request.

SAFETY T-112

Stall Talk

 

Monday to Friday 0800-1700

To minimize foot traffic throughout the building, the Legal Office will not be accepting walk-in customers. For legal assistance individuals must call or email in advance and schedule an appointment.

BY APPOINTMENT ONLY 535-3546 / 65ABG.JA@us.af.mil

Chaplain will be available for walk-in counseling at Chapel 0930 - 1130 Tue-Fri, and can be reached 24/7.
Chaplain Cell 964-335-471

Sexual Assault Prevention and Response Victim Advocate (SAPR VA) will not host office hours, but is available for appointments.
SAPR VA Cell 965-831-418

MILITARY ONE SOURCE

Phone number for collect calls to Military One Source: 703-253-7599

Follow local instructions for placing a collect call to the US.

Register with the State Department SMART Traveler Program website: https://step.state.gov/

Be sure to select Ponta Delgada as closest embassy & include LAJES FIELD/DEROS in the address block.