EMERGENGY
FIRST SERGEANT (crisis response & referrals to all resources): +351-964-565-917 (24/7)
MEDICAL: +351-927-156-485 (24/7)
- Capabilities
- Crisis response/initial assessment (walk-in or appointment)
- Referrals
- Emergency room
- Inpatient mental health (voluntary)
- Local mental health providers
- Medical evacuation to Landstuhl
- Commanders can make Command Directed Evaluations (CDE)
- Constraints
- US Military Mental Health Providers not available at Lajes Airfield
- 72 hour hold not available (member must be willing)
- Med-evac may take up to 4 days
- Member may be released back to duty and need continued care
- Local mental health care has some cultural/language barriers
CHAPLAIN: +351-964-335-471 (24/7)
- Capabilities
- Pastoral counsel & crisis intervention
- 100% Confidential & Privileged (AFI 52-101, chapter 5)
- No exceptions
- Cannot be disclosed without informed consent of member
- Available for military & authorized dependents (civilian employees as mission permits)
- Constraints
- Not qualified mental health providers
- Not a mandatory reporter
- Not for long-term therapy
SEXUAL ASSAULT PREVENTION & RESPONSE (SAPR): +351-966-677-266 (24/7)
- Capabilities
- Restricted reporting- 100% confidential w/ SAPR, Medical, Chaplain & Special Victims Council (SVC)
- Unrestricted reporting- goes to chain of command and investigation begins
- Referrals to support through other resources (victim must elect to receive support/care)
- Constraints
- For restricted reporting victim must elect to receive support/care
- Duty to warn for imminent harm to self or others (suicide, domestic violence, child abuse/neglect)
DoD Safe Helpline for confidential vicitim assistance: www.SafeHelpline.org or dial 877-995-5247 (24/7)
CIVILIAN LOCAL NATIONALS
- For all emergencies CALL 112
- For local crisis support through Segurança Social, call the support line @ 300-502-502 or visit the website at seg-social.pt
NON-EMERGENGY
MILITARY & FAMILY LIFE COUNSELOR (MFLC): +001-469-569-5090 (M-F, 1200-2000)
Video and Telephone Counseling Now Available
Your POC: Oscar Mas PH +351 291 129 909
- Capabilities
- Licensed Professional Counselor
- 12 sessions per person/per issue (no documentation)
- Can counsel military and their dependents (work with children must be with open door or window in door)
- Can counsel in alternate public location
- Constraints
- Duty to warn for imminent harm to self or others (suicide, domestic violence, child abuse/neglect)
- Cannot counsel those under care of other therapist or mental health provider or civilians
- Cannot counsel in the individual’s home
MILITARY ONE SOURCE: +001-800-342-9647 (24/7)
- Capabilities
- Confidential non-medical counseling
- Available to military & immediate family members
- Remote access
- Phone: 800-342-9647
- Secure online chat
- Secure video
- Military Crisis Line (800-273-8255, option 1)
- Constraints
- Duty to warn for imminent harm to self or others (suicide, domestic violence, child abuse/neglect)
- Not available in person here at Lajes Airfield