65TH AIR BASE GROUP LAJES CRISIS SUPPORT RESOURCES
EMERGENCY SERVICES
MEDICAL: +351-927-156-485 (24/7)
Capabilities
Crisis response/initial assessment (walk-in or appointment)
Referrals
Emergency room
Inpatient mental health (voluntary)
Local mental health providers
Medical evacuation to Landstuhl
Commanders can make Command Directed Evaluations (CDE)
Constraints
US Military Mental Health Providers not available at Lajes Airfield
72 hour hold not available (member must be willing)
Med-evac may take up to 4 days
Member may be released back to duty and need continued care
Local mental health care has some cultural/language barriers
CHAPLAIN: +351-964-335-471 (24/7)
Capabilities
Pastoral counsel & crisis intervention
100% Confidential & Privileged (AFI 52-101, chapter 5)
- No exceptions
- Cannot be disclosed without informed consent of member
Available for military & authorized dependents (civilian employees as mission permits)
Constraints
Not qualified mental health providers
Not a mandatory reporter
Not for long-term therapy
SEXUAL ASSAULT PREVENTION & RESPONSE (SAPR): +351-966-677-266 (24/7)
Capabilities
Restricted reporting-100% confidential w/ SAPR, Medical, Chaplain & Volunteer Victims Advocate (VVA)
Unrestricted reporting-goes to chain of command and investigation begins
Referrals to support through other resources (victim must elect to receive support/care)
Constraints
For restricted reporting victim must elect to receive support/care
Duty to warn for imminent harm to self or others (suicide, domestic violence, child abuse/neglect)
NON-EMERGENCY SERVICES
MILITARY & FAMILY LIFE COUNSELOR (MFLC): +351-925-717-854 (M-F, 0800-2000)
DSN 535-4213 WhatsApp +13149131868
Capabilities
Licensed Professional Counselor
12 sessions per person/per issue (no documentation)
Can counsel military and their dependents (work with children must be with open door or window indoor)
Can counsel in alternate public location
Constraints
Duty to warn for imminent harm to self or others (suicide, domestic violence, child abuse/neglect)
Cannot counsel those under care of other therapist or mental health provider or civilians
Cannot counsel in the individual's home
MILITARY ONE SOURCE: +001-800-342-9647 (24/7)
Capabilities
Confidential non-medical counseling
Available to military & immediate family members
Remote access
- Phone: 800-342-9647
- Secure online chat
- Secure video
Military Crisis Line (800-273-8255, option 1)
Constraints
Duty to warn for imminent harm to self or others (suicide, domestic violence, child abuse/neglect)
Not available in person here at Lajes Airfield
EMPLOYEE ASSISTANT PROGRAM
Click here for more details about the Employee Assistance Program in English
Click here for more details about the Employee Assistance Program in Portuguese
Free, confidential services to help you and your household members manage everyday challenges and work on more complex issues. All Air Force civilian personnel — including non-appropriated funds, or NAF, employees; Guard and Reserve; and family members may use the program at no charge to the individual or family member.
Phone: 866-580-9078
E-MAIL: support@resourcesforyourlife.com
WEBSITE: www.AFPC.AF.MIL/EAP
CODE: Usairforce